PRIVACY POLICY

At Timeless Packaging™, we value your privacy and are committed to protecting the information you share with us. If you opt in to receive messages as part of an SMS campaign, we will not sell or share your opt-in details with any third party for purposes unrelated to delivering that service. However, we may share your personal data — including your SMS opt-in status — with trusted partners who assist us in providing messaging services. These may include platform providers, mobile network operators, and vendors who help deliver text messages on our behalf.

We never share text messaging originator opt-in data or consent information with any third parties outside the scope of providing our messaging services.

By using the Timeless Packaging™ website, you agree to this Privacy Policy. Protecting the privacy of our customers and visitors is a top priority for us. Any personal information we collect is used exclusively to process orders, fulfill shipping requests, and provide customer support. This information is not shared with unauthorized third parties.

LEGAL AGE FOR WEBSITE USAGE

The Timeless Packaging™ website is intended for use by adults only. We do not knowingly collect personal information from individuals under the age of 16.

By using this website, you confirm that you are above the legal age required to place orders or submit personal data. If you believe we may have collected personal information from a child under 16, please contact us immediately so we can remove that data from our systems.

PERSONAL DATA COLLECTION

When you interact with the Timeless Packaging™ website, we may collect different types of personal data to process your orders, fulfill requests, and improve our services. This may include:

1. Contact Information
Details such as your name, email address, shipping address, and phone number.

2. Shipping, Delivery, and Routing Details
Information about recipients, contact numbers, shipment tracking, delivery destinations, product quantities, and any special instructions that help ensure your order arrives on time.

3. Account Information
Data such as usernames, passwords, and any other credentials required to manage your account.

4. Financial Information
Bank details, credit or debit account information, or other payment system details necessary for completing transactions.

5. Technical and Device Information
This may include device identifiers, IP addresses, browser type and settings, referring website addresses, geolocation data, email tracking data, and details about how you use our website.

6. User History and Preferences
Purchase history, login activity, communication preferences, and records of your interactions with us.

WHY AND HOW WE USE YOUR DATA

Timeless Packaging™ collects and processes personal data only for lawful purposes. The ways we may use your information include:

1. Managing Customer Accounts
We use your data to create, maintain, and manage your account, fulfill our contractual obligations, and ensure you have access to the core features of our website. If no contract exists, we may still process your information when it is necessary to complete a transaction or provide essential website functionality.

2. Providing Products and Services
Your data helps us process orders, fulfill services, and meet the commitments outlined in our Terms of Service. Even when no direct contract exists, we may use your information where it is in our legitimate interest to operate and administer the website and provide requested content.

3. Processing Payments
If you provide financial details, we use them to verify your payment information and collect the amounts due under our agreement with you.

4. Keeping You Informed
We may use your data to send you information about new products, services, special offers, or other updates that are relevant to your interests, where permitted by law.

5. Improving Our Website, Products, and Services
Your data may be used to analyze trends, monitor website usage, and enhance our offerings so we can provide more relevant content and better user experiences.

6. Ensuring Security and Preventing Fraud
We process your information to verify activity, monitor accounts, prevent security breaches, investigate fraud, and enforce our website’s policies to protect both your rights and ours.

TO WHOM WE MAY SHARE YOUR PERSONAL DATA

To fulfill the purposes described in this Privacy Policy, Timeless Packaging™ may share your personal information with trusted parties, including:

  • Service providers who help us operate our website and deliver our products and services
  • Payment processors who handle secure transactions on our behalf
  • Business partners or affiliated customers involved in fulfilling your orders
  • Professional advisors such as auditors, accountants, or legal consultants
  • Third-party affiliates who assist in providing related services
  • Law enforcement agencies, regulatory bodies, or other legal authorities when required by law

We only share your information when it is necessary, lawful, and relevant to the services we provide.

DURATION OF KEEPING YOUR PERSONAL DATA

Timeless Packaging™ will retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected or to meet our legal obligations. We may also keep your information for a longer period if required by law or to resolve disputes, enforce agreements, or protect our rights.

Once the data is no longer needed for these purposes, it will be securely deleted or anonymized.

COOKIES POLICY

Like many websites, Timeless Packaging™ uses cookies to enhance your browsing experience. A cookie is a small file stored on your device that contains information about your visit to our website.

We use different types of cookies, including:

1. Analytics Cookies
These cookies help us track information such as the pages you visit, how long you stay on the site, your time zone, IP address, referring website, and viewing patterns. This data is used to improve and manage our website.

2. Functional Cookies
These cookies store details like login IDs, system preferences, and the pages you have viewed. Some cookies are essential for the proper functionality and performance of our website.

If you prefer not to store cookies on your device, you can adjust your browser settings to block or limit them. Please note that doing so may affect certain website features.

YOUR RIGHTS

Depending on where you live, you may have certain legal rights regarding your personal data. With Timeless Packaging™, these rights include the ability to:

  • Access the personal information we hold about you
  • Understand how we collect, store, and use your personal information
  • Correct any inaccuracies or incomplete details in your data
  • Request that your personal information be deleted or erased
  • Restrict how we process and use your information
  • Request that your personal data be transferred to another service provider or processor
  • Object to our processing or use of your personal data
  • Opt out of certain third-party disclosures of your personal data
  • If you are under the age of 16, opt into specific third-party disclosures of your personal data
  • Withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal
  • File a complaint with a supervisory authority if you believe your rights have been violated
  • Ensure you are not treated unfairly for exercising your rights
  • Avoid being subject to automated decision-making, including profiling (we do not engage in such practices)

EXERCISE YOUR RIGHTS

If you wish to exercise any of the rights listed in this Privacy Policy, please contact us using the details provided in the Contact Us section.

We aim to respond to all legitimate and verifiable requests as quickly as possible. In some cases, we may need to request additional information from you to confirm your identity and ensure your request can be processed securely.

SECURITY OF PERSONAL DATA

At Timeless Packaging™, protecting your personal information is a top priority. We take reasonable and industry-accepted measures to safeguard your data against loss, unauthorized access, misuse, or disclosure. These measures include encryption, firewalls, and other security protocols.

While we follow recognized data protection standards, no method of transmission or storage can be guaranteed as 100% secure. You are responsible for keeping your account details and devices safe.

For automated clearing house (ACH) payments, credit card, or debit card transactions, your payment details are sent directly to our secure merchant processing partners. We never store full credit or debit card numbers or bank account details used for ACH transactions during the online checkout process.

Our payment gateway providers comply with PCI-DSS standards, established by the PCI Security Standards Council, which is a collaborative effort by brands such as Visa, MasterCard, American Express, and Discover. These standards ensure the secure handling of payment information by our systems and those of our service providers.

INTERNATIONAL DATA TRANSFERS

Your personal data collected by Timeless Packaging™ may be processed both within and outside your country of residence, including in locations where local laws may not provide the same level of data protection as in your jurisdiction.

When we transfer your data internationally, we take steps to ensure it is protected. This may include entering into contracts with recipients that require them to provide an adequate level of security. Where necessary, we use data protection clauses approved by the European Commission.

In some cases, we may request your consent before transferring your data internationally. Typically, your information is stored and processed on servers located in the United States for purposes such as manufacturing, order fulfillment, and customer service.

CHANGES TO THIS PRIVACY POLICY

Timeless Packaging™ may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or other relevant factors. We encourage you to review this page periodically to stay informed about how we protect your information.

Any changes to this Privacy Policy will take effect immediately once they are posted on our website.

NOTE

We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.